The association between clinicians’ legal literacy and the service quality of primary healthcare - evidence from the Greater Bay Area study, China

Table 2 CHSIs’ service quality stratified by NCQA-PCMH levels

NCQA-PCMH	Total (N = 58)	Unrated Level & Level 1 (N = 18)	Level 2 (N = 27)	Level 3 (N = 13)	P value*
Total score	67.91 ± 16.97	47.95 ± 9.34	70.47 ± 6.00	90.22 ± 3.75	< 0.001
PCMH1	8.14 ± 1.47	7.27 ± 1.51	8.11 ± 1.31	9.40 ± 0.71	0.001
PCMH2	9.86 ± 1.53	8.79 ± 2.04	10.10 ± 0.90	10.85 ± 0.72	0.002
PCMH3	16.15 ± 3.78	12.75 ± 4.10	16.84 ± 2.43	19.42 ± 1.18	< 0.001
PCMH4	15.27 ± 5.67	10.36 ± 6.22	16.51 ± 4.19	19.46 ± 1.13	< 0.001
PCMH5	11.90 ± 6.33	4.75 ± 6.03	15.00 ± 3.07	15.46 ± 2.63	< 0.001
PCMH6	6.51 ± 7.17	4.03 ± 4.47	3.78 ± 6.06	15.63 ± 4.48	< 0.001

NCQA-PCMH, Patient-Centered Medical Home from the National Committee for Quality Assurance, which indicates service quality of CHSIs. CHSIs, Community Health Service Institutions. Data are Mean ± SD. *Kruskal-Wallis H test for the differences of service quality between NCQA-PCMH levels as the homogeneity of variance tests of PCMH1-6 all smaller than 0.01. P values were two-sided, with statistical significance set at P < 0.05.

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